Legal
Privacy Policy
How we look after the personal information you share with us.
Last updated: October 2026
Information We Collect
This policy explains how Santa Clara Water Filtration, which provides water testing, softening, filtration and related services in Santa Clara, California, and throughout Santa Clara County and the surrounding area, handles personal information.
When you call us or arrange a visit, we collect the details we need to help you: your name, phone number, service address and preferred times, plus information about your water supply and any existing equipment, such as the brand, model and where it is installed.
During visits we note water readings and details about your plumbing and equipment, and we keep a care calendar for systems we look after. When you use this website, our hosting provider may record standard technical information such as IP address, browser type and pages viewed.
How We Use Your Information
We use your information to arrange and carry out visits, measure your water, prepare written prices, install and care for equipment, send the reminders included in our care plan, respond to your questions and keep a record of work at your home.
We may also look at general, non-identifying website information to understand which pages are helpful and to keep the site running smoothly.
Cookies and Tracking
This website does not use advertising cookies. Our hosting provider may use strictly necessary technical cookies or logs to deliver pages securely and protect the site from misuse.
If we add analytics or similar tools in future, we will update this policy to describe them.
How We Share Information
We never sell your personal information. We share it only when needed to serve you, for example with a manufacturer to register a warranty, with a supplier to order parts, or with a certified laboratory if a water sample needs specialist testing.
We may also share information where the law requires it or to protect our rights, our customers or the public.
Data Security
We take reasonable care to protect your information and limit access to the people who need it to help you. No method of storage or transmission is completely secure, so we cannot promise absolute security.
Your Choices and Rights
You are welcome to ask what information we hold about you, to ask us to correct it, or to ask us to delete it where we are not required to keep it. You can also ask us to stop sending care reminders at any time.
To make a request, please call us at (408) 351-7985.
Third-Party Links
Our website may link to other websites, such as manufacturers or public water quality reports. We are not responsible for their content or privacy practices.
Children's Privacy
Our services are intended for adults responsible for a home or business, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. The date at the top of this page shows the latest version. If you continue to use the website or our services after a change, you accept the updated policy.
Contact Us
If you have any questions about this policy, please call us at (408) 351-7985.
Santa Clara Water Filtration serves Santa Clara and the surrounding area.